Many issues can be narrowed down to an account, permission, document status or a specific entry. First identify which area is affected.
Login and password
Start login from the EPD-Online homepage. If needed, use the password-reset function with your existing account email address. Follow the emailed link promptly. For a locked account or missing message, contact the appropriate administrator or IBU.
A project or action is missing
Check that you are using the invited account. Have the project assignment checked and consider the EPD status. Ongoing verification can restrict editing; do not create a second EPD prematurely.
Saving or uploading fails
Read the exact message and check required fields, file format and displayed size limit. If another person is editing the element, coordinate completion of their work. Preserve unsaved text before logging in again.
Report an issue clearly
Include date and time, browser, project name, action and error message. A focused screenshot can help. Hide unnecessary personal or confidential information. Never provide your password.
Related guides and next steps
- Registration and access to EPD-Online
- Collaboration and permissions in EPD-Online
- Understand your EPD’s status
- Contact and introduction to EPD-Online