{"id":23804,"date":"2026-09-16T10:27:55","date_gmt":"2026-09-16T08:27:55","guid":{"rendered":"https:\/\/ibu-epd.com\/?page_id=23804"},"modified":"2026-09-16T10:51:28","modified_gmt":"2026-09-16T08:51:28","slug":"help","status":"publish","type":"page","link":"https:\/\/ibu-epd.com\/en\/epd-online\/help\/","title":{"rendered":"Help with EPD-Online"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:98.8%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><!-- WordPress\/Avada content only. Set the page title\/H1 separately: Help with EPD-Online --><\/p>\n<article lang=\"en\" aria-label=\"Help with EPD-Online\" style=\"max-width: 820px; margin: 0 auto; padding: 8px 0 24px; font-family: inherit; font-size: 17px; line-height: 1.8; color: inherit; overflow-wrap: break-word;\">\n<p style=\"margin: 0 0 16px;\">Choose the right starting point for your question to find either a practical guide or the appropriate contact for your EPD project.<\/p>\n<nav aria-label=\"On this page\" style=\"margin: 0 0 36px; padding: 18px 22px; background-color: #f5f5f5; border-left: 3px solid #747474;\">\n<p style=\"margin: 0 0 8px;\"><strong>On this page<\/strong><\/p>\n<ul style=\"margin: 0; padding-left: 22px;\">\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-1\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Getting started and preparing a project<\/a><\/li>\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-2\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Login and using the platform<\/a><\/li>\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-3\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Technical content and verification queries<\/a><\/li>\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-4\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Prepare a useful request<\/a><\/li>\n<\/ul>\n<\/nav>\n<h2 id=\"abschnitt-1\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Getting started and preparing a project<\/h2>\n<p style=\"margin: 0 0 16px;\">If you have not created an EPD before, start with the getting-started guide. It covers scope, eligibility and responsibilities. Separate pages support budget and timeline planning.<\/p>\n<h2 id=\"abschnitt-2\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Login and using the platform<\/h2>\n<p style=\"margin: 0 0 16px;\">For login problems, missing projects or uploads, use the access and technical issues page. Editing guides cover content entry, documents, preview and submission.<\/p>\n<h2 id=\"abschnitt-3\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Technical content and verification queries<\/h2>\n<p style=\"margin: 0 0 16px;\">Discuss calculation questions with your LCA specialist. IBU handles programme and administrative matters. During review, refer to the specific query and current document version.<\/p>\n<h2 id=\"abschnitt-4\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Prepare a useful request<\/h2>\n<p style=\"margin: 0 0 16px;\">State the project or declaration number, affected step and exact message. Explain what you expected and what happened instead. Do not send passwords or unnecessary confidential production data.<\/p>\n<h2 id=\"weiterlesen\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Related guides and next steps<\/h2>\n<ul style=\"padding-left: 22px;\">\n<li style=\"margin-bottom: 8px;\"><a href=\"\/en\/epd-online\/getting-started\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Prepare your first EPD<\/a><\/li>\n<li style=\"margin-bottom: 8px;\"><a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/faq\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Frequently asked questions about EPD-Online<\/a><\/li>\n<li style=\"margin-bottom: 8px;\"><a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/access-and-technical-issues\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Resolve access and technical issues<\/a><\/li>\n<li style=\"margin-bottom: 8px;\"><a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/guides\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Guides to working with EPD-Online<\/a><\/li>\n<li style=\"margin-bottom: 8px;\"><a href=\"\/en\/epd-online\/contact-and-training\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Contact and introduction to EPD-Online<\/a><\/li>\n<\/ul>\n<\/article>\n<nav aria-label=\"More topics\" style=\"max-width: 820px; margin: 16px auto 32px; padding-top: 18px; border-top: 1px solid #dddddd; font-family: inherit; line-height: 1.8;\"><a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">EPD-Online<\/a> &nbsp; \u00b7 &nbsp; <a href=\"\/en\/epd-online\/getting-started\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Getting started<\/a> &nbsp; \u00b7 &nbsp; <a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/guides\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Guides<\/a> &nbsp; \u00b7 &nbsp; <a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/documentation\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Documentation<\/a> &nbsp; \u00b7 &nbsp; <a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/news\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">News<\/a><\/nav>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":23645,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-23804","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EPD-Online: Help and guidance | IBU<\/title>\n<meta name=\"description\" content=\"Find help with EPD-Online: getting started, practical guides, access issues and the appropriate contacts.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ibu-epd.com\/en\/epd-online\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EPD-Online: Help and guidance | IBU\" \/>\n<meta property=\"og:description\" content=\"Find help with EPD-Online: getting started, practical guides, access issues and the appropriate contacts.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ibu-epd.com\/en\/epd-online\/help\/\" \/>\n<meta property=\"og:site_name\" content=\"Institut Bauen und Umwelt e.V.\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-16T08:51:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@IBU_EPD\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/epd-online\\\/help\\\/\",\"url\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/epd-online\\\/help\\\/\",\"name\":\"EPD-Online: Help and guidance | IBU\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/#website\"},\"datePublished\":\"2026-09-16T08:27:55+00:00\",\"dateModified\":\"2026-09-16T08:51:28+00:00\",\"description\":\"Find help with EPD-Online: getting started, practical guides, access issues and the appropriate contacts.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/epd-online\\\/help\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ibu-epd.com\\\/en\\\/epd-online\\\/help\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/epd-online\\\/help\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"EPD-Online: Your platform for EPD creation\",\"item\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/epd-online\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Help with EPD-Online\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/ibu-epd.com\\\/en\\\/\",\"name\":\"IBU - Institut Bauen und Umwelt e.V.\",\"description\":\"Das Detail im Fokus. 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