{"id":23662,"date":"2026-09-13T21:11:43","date_gmt":"2026-09-13T19:11:43","guid":{"rendered":"https:\/\/ibu-epd.com\/?page_id=23662"},"modified":"2026-09-13T21:11:43","modified_gmt":"2026-09-13T19:11:43","slug":"access-and-technical-issues","status":"publish","type":"page","link":"https:\/\/ibu-epd.com\/en\/epd-online\/access-and-technical-issues\/","title":{"rendered":"Resolve access and technical issues"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:98.8%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><!-- WordPress\/Avada content only. Set the page title\/H1 separately: Resolve access and technical issues --><\/p>\n<article lang=\"en\" aria-label=\"Resolve access and technical issues\" style=\"max-width: 820px; margin: 0 auto; padding: 8px 0 24px; font-family: inherit; font-size: 17px; line-height: 1.8; color: inherit; overflow-wrap: break-word;\">\n<p style=\"margin: 0 0 16px;\">Many issues can be narrowed down to an account, permission, document status or a specific entry. First identify which area is affected.<\/p>\n<nav aria-label=\"On this page\" style=\"margin: 0 0 36px; padding: 18px 22px; background-color: #f5f5f5; border-left: 3px solid #747474;\">\n<p style=\"margin: 0 0 8px;\"><strong>On this page<\/strong><\/p>\n<ul style=\"margin: 0; padding-left: 22px;\">\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-1\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Login and password<\/a><\/li>\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-2\" style=\"text-decoration: underline; text-underline-offset: 3px;\">A project or action is missing<\/a><\/li>\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-3\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Saving or uploading fails<\/a><\/li>\n<li style=\"margin: 0 0 4px;\"><a href=\"#abschnitt-4\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Report an issue clearly<\/a><\/li>\n<\/ul>\n<\/nav>\n<h2 id=\"abschnitt-1\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Login and password<\/h2>\n<p style=\"margin: 0 0 16px;\">Start login from the EPD-Online homepage. If needed, use the password-reset function with your existing account email address. Follow the emailed link promptly. For a locked account or missing message, contact the appropriate administrator or IBU.<\/p>\n<h2 id=\"abschnitt-2\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">A project or action is missing<\/h2>\n<p style=\"margin: 0 0 16px;\">Check that you are using the invited account. Have the project assignment checked and consider the EPD status. Ongoing verification can restrict editing; do not create a second EPD prematurely.<\/p>\n<h2 id=\"abschnitt-3\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Saving or uploading fails<\/h2>\n<p style=\"margin: 0 0 16px;\">Read the exact message and check required fields, file format and displayed size limit. If another person is editing the element, coordinate completion of their work. Preserve unsaved text before logging in again.<\/p>\n<h2 id=\"abschnitt-4\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Report an issue clearly<\/h2>\n<p style=\"margin: 0 0 16px;\">Include date and time, browser, project name, action and error message. A focused screenshot can help. Hide unnecessary personal or confidential information. Never provide your password.<\/p>\n<h2 id=\"weiterlesen\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Related guides and next steps<\/h2>\n<ul style=\"padding-left: 22px;\">\n<li style=\"margin-bottom: 8px;\"><a href=\"\/en\/epd-online\/registration\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Registration and access to EPD-Online<\/a><\/li>\n<li style=\"margin-bottom: 8px;\"><a href=\"\/en\/epd-online\/guides\/collaboration-and-permissions\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Collaboration and permissions in EPD-Online<\/a><\/li>\n<li style=\"margin-bottom: 8px;\"><a href=\"\/en\/epd-online\/guides\/epd-status\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Understand your EPD\u2019s status<\/a><\/li>\n<li style=\"margin-bottom: 8px;\"><a href=\"\/en\/epd-online\/contact-and-training\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Contact and introduction to EPD-Online<\/a><\/li>\n<\/ul>\n<h2 id=\"quellen-und-kontakt\" style=\"margin: 36px 0 14px; font-family: inherit; font-size: 26px; font-weight: 600; line-height: 1.35; color: inherit; scroll-margin-top: 120px;\">Documents and direct access<\/h2>\n<ul style=\"padding-left: 22px;\">\n<li style=\"margin-bottom: 8px;\"><a href=\"https:\/\/epd-online.com\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Log in to EPD-Online<\/a><\/li>\n<\/ul>\n<\/article>\n<nav aria-label=\"More topics\" style=\"max-width: 820px; margin: 16px auto 32px; padding-top: 18px; border-top: 1px solid #dddddd; font-family: inherit; line-height: 1.8;\"><a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">EPD-Online<\/a> &nbsp; \u00b7 &nbsp; <a href=\"\/en\/epd-online\/getting-started\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Getting started<\/a> &nbsp; \u00b7 &nbsp; <a href=\"https:\/\/ibu-epd.com\/en\/epd-online\/guides\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Guides<\/a> &nbsp; \u00b7 &nbsp; <a href=\"\/en\/epd-online\/documentation\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Documentation<\/a> &nbsp; \u00b7 &nbsp; <a href=\"\/en\/epd-online\/help\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">Help<\/a> &nbsp; \u00b7 &nbsp; <a href=\"\/en\/epd-online\/news\/\" style=\"text-decoration: underline; text-underline-offset: 3px;\">News<\/a><\/nav>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":23645,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-23662","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Resolve access and technical issues | Institut Bauen und Umwelt e.V.<\/title>\n<meta name=\"description\" content=\"Get help with login, missing projects and uploads in EPD-Online. 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